Flying to Sri Lanka on one of their new Airbus A330, I was delighted to experience what they were offering during the 3 hours and 25 minutes flight between Kuala Lumpur, Malaysia and Colombo, Sri Lanka.
Check-In and the Lounge
Check-in was fairly easy, but the check-in lines were quite long at Malaysia’s KLIA. Thankful that I held Qantas Gold (oneworld Sapphire), I managed a speedy check-in and headed through to security.
While I did request an upgrade at check-in, all seats were taken as SriLankan Airlines have employed a new Bid for Business Class system on their website (more about that later).
Business class passengers and oneworld Saphire and Emerald card holders have access to either of Malaysia Airlines‘ MAS Golden Lounges. The large spacious lounges are well equipped with food, drink, a dedicated bar area, complimentary fast WiFi and plenty of sockets to charge devices. As far as lounges go, it’s one of the more comfortable lounges I’ve experienced.
SriLankan Airlines has two classes of travel – Business and Economy – on all routes. I managed to be one of the first onboard – a strange change as I usually prefer to be the last! – and was quite pleased with the seating arrangements.
SriLankan Airlines A320’s Economy is set in a 2-4-2 configuration. I had pre-chosen an aisle seat on the edge of one of the middle 4-seat configuration (online it appeared that it was the only option) but the plane was only half-full so, just before take-off, I asked a cabin attendant if I could move.
Despite having seating numbers allocated to us on our boarding passes, I was quickly made aware that most people didn’t actually follow these instructions. It was more a ‘pleasantry’ if you liked a particular seat. As passengers boarded people shuffled between their ‘ideal’ seats and what was allocated.
When asked a member of the cabin crew if I could change seats, as boarding was coming to an end, I was given a strange look and told if the seat was free I could just move. Okay then… Moving meant I was seated in a row of two with both an aisle and window seat. Perfect!
As the cabin prepared for take-off I did notice two things which should have been addressed for safety reasons but weren’t;
- As the crew went through the cabin safety procedures, this seemed to be cue for passengers to talk LOUDER almost to the point where it was pointless that the crew were even trying to play and brief us on safety.
- The cabin crew did not come and check to ensure people had stowed bags and belongings away before takeoff. I had my laptop and handbag on my lap, the man behind me had his messenger bag sitting in the aisle and the two guys in front of me (in the bulkhead) had their bags by their feet.
The seats were fairly comfortable (though I developed a mean case of ‘numb bum’ towards the end of the flight) but the leg room was lacking. The recline was decent at 32″.
The highlight was the high-quality In-Flight Entertainment System. The systems offer on-demand content including a short catalogue of latest movies, tv shows, and music programs. There’s also a handy USB charging port which made charging my phone and iPad easy.
On some of SriLankan Airlines A330’s in-flight Wi-Fi is available, however, this wasn’t the case on my flight.
How was the food?
Menu cards for both legs of the route were presented soon after takeoff. I chose the Chicken Biryani which was a little dry but still tasty. Accompanied with the dish was a Pasta Salad with Orange Mayonnaise (not for the faint of heart…) and a Mango Marble Mousse (surprisingly delicious).
Complimentary alcohol, soft drinks, freshly brewed Ceylon Tea and coffee are served onboard.
We were also given peanuts during the flight, but it would have been nice to have some fresh fruit as a snack.
Soon after take-off, the crew presented me with a little pack (pictured above) that contained my incoming landing cards and a free SIM card from Mobitel. I used Mobitel while I was in Sri Lanka and it far outperformed my international SIM card.
I thought these little packs were a great feature for guests travelling to Sri Lanka, but when asking friends travelling from Europe or other parts of Asia if they had received one I was told they hadn’t. I really hope they roll these out on more routes soon.
As I mentioned before if you are holding an Economy class ticket SriLankan Airlines offers a Bid for Business Class service. While it doesn’t guarantee an upgrade, passengers can input a maximum price that they would be willing to pay. For shorter legs, this can be as low as $50 however for Europe one friend mentioned that he was told $400 would be a good minimum (your bid can be accepted even if you offer a much lower bid.)
Between KUL and CMB this wasn’t really a big deal for me, however for passengers flying longer routes to the Middle East, Europe or even longer Asian flights.
Now it’s over to you
Have you flown with SriLankan Airlines?
Who is your favourite airline?
Based: Colombo, Sri Lanka
Plan your trip to Sri Lanka with these posts:
A Guide to North Central Sri Lanka
– the perfect place for first-time visitors to Sri Lanka –
I visited Sri Lanka for TBC Asia (Travel Bloggers Conference Asia)
and SriLankan Airlines was a sponsor of the event offering me a discounted ticket.
All thoughts and opinions are, as always, my own.
Photo credit: image four of the economy seating is owned by Kerwin McKenzie